frequently asked Questions
Here you will find questions and answers to questions we are asked frequently.
The search function or CTRL + F on your keyboard may help you.
Questions about the order and the customer account
Do I need a customer account to order from the fishing shop nordfishing77?
No, you can also order from us without creating a customer account. Simply check the box next to "Do not create a customer account" in the order process.
How can I subscribe to the nordfishing77 newsletter & amp; log out?
Here you can sign up for subscribe to the newsletter. You can unsubscribe at any time via a link in the email of the newsletter.
What are the advantages of a customer account?
In your account under "My Account" < / strong> you can manage your payment methods, billing address and delivery address. You can also view your orders and create a memo for a later order.
What should I do if I have forgotten my password or want to change it?
Before logging in, please enter "Password Forgot? “Click .
How much are the shipping costs?
In Ö & amp; D uniformly € 7.90 excluding bulky goods surcharge and regardless of the number of parcels. For all other countries the prices for one package apply, for more details please refer to the "Shipping information" .
Is a bulky goods surcharge or feed surcharge charged?
No, we do not charge any surcharges.
How do I get a gift at nordfishing77?
Depending on the order value, you can get a gift in the shopping cart overview or before completion of the order Select . All further information can be found under "Gift selection" .
Questions about payment & amp; Vouchers
How can I redeem a voucher?
Simply enter the code received in the shopping cart or before completing the order, the voucher amount will be deducted automatically. If this doesn't work, contact us please.
How can I pay?
You can find all information about the payment options here .
IMPORTANT INFORMATION:
A voucher from the online shop can only be used online and a store voucher only in the stores.
Questions about the order
When can I expect delivery?
We will send your order as soon as possible after receipt of payment. The delivery time depends on the respective country and can be here can be read. You can track your package with the tracking number.
Can I change my order?
Your order is immediately transferred to the automatic processing process and can therefore not be changed. If it is extremely important, please contact us as soon as possible.
Which shipping company will my package be sent by?
You can see the delivery service during the order process.
IMPORTANT INFORMATION:
Please check the package BEFORE you take it over for intactness or sign it with "damaged or with reservation" in the signature field, as the transport insurance will expire after the signature.
Why haven't I received a confirmation email after submitting the order?
The confirmation is an automatic mail and can therefore be stored in the spam folder.
AGB, revocation, return, guarantee & amp; Warranty
Where can I find the terms and conditions?
You can find our terms and conditions here .
Where can I read more about data protection at nordfishing77?
You can find all information on data protection here .
How does the revocation work at nordfishing77?
You can find all information about the revocation here . You can find the cancellation form here . Please do not revoke unannounced.
How can I cancel my order?
If you want to cancel your order or parts of it, please contact us in writing. There are no costs for a cancellation as long as the order has not yet been dispatched.
How can I exchange an item?
For an exchange, please contact us. Please do not return any goods unannounced.
IMPORTANT INFORMATION:
Please do not withdraw, exchange or complain about goods from the online shop in a store.
What should I do if I received an incorrect or defective item?
Please contact us in both cases. Here you will find more detailed information about a complaint .
