Frequently asked questions

Every item offered in the shop is in stock and ready to ship. Orders are dispatched by parcel service as soon as payment is received and are usually delivered to Austria and Germany within 1–5 working days. For prepayment by bank transfer, please allow approximately 1–2 working days for processing.

Shipping to Austria costs €7.90. For deliveries to Austria and Germany up to 300 cm girth or 30 kg, you pay the shipping fee only once. There is no additional bulky-goods surcharge for rods. You can find all countries and prices in our shipping information .

We ship to more than 20 European countries. The shop is available in 21 languages, including German, English, French, Polish, Czech, Hungarian, Romanian, Italian, Spanish, Croatian and Slovenian.

Yes. As soon as your parcel has been dispatched, you will automatically receive an email containing the parcel number and a link to the tracking page. The Flex Delivery service is also available in Austria and Germany.

Yes, every parcel is insured during transport. Any damage to the box must be reported directly upon delivery. Please write “Damaged” in the signature field and then complete the online damage form. Transport insurance becomes invalid if you grant permission for the parcel to be left at a designated location.

Available payment methods include prepayment by bank transfer, either classic or express via Mollie, PayPal, and credit or debit card. Visa and Mastercard payments are processed using 3D Secure. Customers whose main residence is in Austria or Germany can also pay in instalments via cashpresso.

Yes, via cashpresso. The available credit limit is up to €7,000. Every purchase is interest-free for 60 days. The instalment amount and due date can be adjusted free of charge at any time. The credit decision is made within seconds. This payment method is available to customers whose main residence is in Germany or Austria.

Yes. Every order with a cart value of €77.77 or more includes a free gift when paying by prepayment or credit card. The free gift is not available when paying with PayPal.

No fees apply to transfers within the EU using the SEPA system. Please always include the customer name and order number in the payment reference.

Yes. You have a 14-day right of withdrawal from the date you receive the goods, without having to provide a reason. If an order is delivered in several partial shipments, the withdrawal period begins when you receive the final partial shipment.

The fastest way to withdraw is to use our online withdrawal form . Alternatively, you can send your withdrawal by email or by post to nordfishing77 GmbH, Wirtschaftsstraße 7, 2201 Hagenbrunn, Austria.

The refund will be made no later than 14 days after we receive your withdrawal notice, using the same payment method used for the original order. It also includes the cost of standard delivery. We may withhold the refund until we have received the returned goods.

We carry more than 41,000 products from leading brands such as Shimano, Daiwa, Fox, Nash, Savage Gear and Anaconda. Our range includes equipment for predator, carp, coarse and sea fishing, including rods, reels, lines, lures, bivvies, clothing and accessories.

Yes. Everything displayed in the shop is in stock at our warehouse. If a product is temporarily unavailable, we take its product page offline. Anything you see in the shop can therefore be ordered immediately.

You can contact our customer service by phone at +43 2246 20510 or by email at [email protected] . Our address is: nordfishing77 GmbH, Wirtschaftsstraße 7, 2201 Hagenbrunn, Austria.

Yes. All prices are shown in euros and include the applicable VAT of the destination country. Any shipping costs are shown during checkout.