Frequently Asked Questions

Questions about Ordering & Customer Account

• Do I need a customer account to order from Angelshop nordfishing77? No, you can also place an order with us without creating a customer account. Simply check the box "Do not create a customer account" during the ordering process.

• How can I subscribe or unsubscribe to the nordfishing77 newsletter? You can subscribe to the newsletter here. You can unsubscribe at any time using the link in the newsletter email.

• What are the benefits of having a customer account? In your account under "My Account," you can manage your payment methods, billing address, and delivery address. Additionally, you can view your orders and create a wishlist for future orders.

• What should I do if I forget or want to change my password? Please click on "Forgot your password?" before logging in.

• What are the shipping costs? For Austria and Germany, a flat rate of €7.90 is charged for package values up to €177.76. For all other countries, specific prices apply; for more details, please refer to the "Shipping Information" here.

• How can I receive a gift from nordfishing77? With every order using the prepayment method and a purchase value of €77.77 or more, you have the option to choose a free gift during checkout. Further information can be found here.

• How can I redeem a voucher? Simply enter the received code in the shopping cart or before completing the order, and the voucher amount will be automatically deducted. If this does not work, please contact us by phone at +43 2246 / 20 510 or by email at [email protected].

• How can I pay? You can find all information about payment methods here.

• Can I use an online shop voucher in the physical store or vice versa? No, a voucher from the online shop can only be used online, and a store voucher can only be used in the physical stores.

• When can I expect delivery? We will ship your order as soon as possible after receipt of payment. The delivery time depends on the respective country and can be checked here. You can track your package with the tracking number.

• Can I modify my order? Your order is immediately processed in the automatic processing system and cannot be modified. In case of urgency, please contact us as soon as possible at +43 2246 / 20 510 or by email at [email protected].

• Which shipping company will deliver my package? We ship all our orders with the shipping service provider GLS. IMPORTANT INFORMATION: Please check the package for integrity BEFORE acceptance or sign in the signature field with "damaged or subject to reservation" as the transport insurance expires after the signature.

• Why didn't I receive a confirmation email after placing the order? The confirmation is an automated email and may therefore be placed in the spam folder.

• Where can I find the Terms and Conditions? You can find our Terms and Conditions here.

• Where can I find more information about data protection at nordfishing77? You can find all information about data protection here.

• How does the revocation process work at nordfishing77? You can find all information about revocation here. The revocation form can be found here. Please do not revoke without notice.

• How can I cancel my order? If you would like to cancel your order or parts of it, please contact us in writing at [email protected] or directly via our Service Form. There are no costs associated with cancellation as long as the order has not yet been shipped.

• How can I exchange an item? For an exchange, please contact us in writing at [email protected]. Please do not return goods without notice. IMPORTANT INFORMATION: Please do not revoke, exchange, or claim goods from the online shop in a physical store.

• What should I do if I receive a wrong or defective item? Please contact us in both cases by filling out our Complaint Form here!