Delivery Terms
The ordered goods will be shipped to you immediately upon availability and receipt of payment via parcel delivery service.
Please note a processing time for bank transfers of approximately 1-2 business days.
Once your transfer has been received in our customer account, you will automatically receive an email with the parcel number and the link to the shipment tracking. Here you can track the status of your parcel yourself and thus precisely check when your parcel will arrive.
Customers from Austria and Germany now enjoy the new delivery service "Flex Delivery." For more information, simply click on the link.
Information on Parcel Insurance
Your parcel will be shipped with transport insurance. However, insurance coverage requires that any damages to the transport box be reported upon parcel acceptance.
What do you need to do if you detect transport damage?
- Please note the remark "Damaged" in the signature field of the delivery person.
- Fill out this form on our website and send it to us.
- Please note the remark "Damaged" in the signature field of the delivery person.
- Fill out this form on our website and send it to us.
If you authorize a deposit, the parcel is considered delivered by depositing it. We recommend that you do not authorize a deposit, as this will void the transport insurance.
Shipping Costs and Delivery Time Austria and Germany:
Shipping Costs Austria and Germany according to the value of goods (excluding shipping costs):
- up to 376.99 Euros value of goods: € 7.90 Euros
- from 377.00 Euros value of goods: € 3.90 Euros
- from 377.00 Euros value of goods: € 3.90 Euros
For deliveries to Germany and Austria up to 300 cm girth, you only pay the shipping costs once. There is no bulky goods surcharge for rods.
For orders of feed, shipping costs are incurred per started 30 kg:
- up to 30 kg: one-time shipping costs
- 30-60 kg: twice shipping costs
- 60-90 kg: three times shipping costs and so on.
- 30-60 kg: twice shipping costs
- 60-90 kg: three times shipping costs and so on.
Delivery Times:
- Austria: Delivery time 1 - 2 business days
- Germany: Delivery time 3 - 5 business days
Shipping Costs and Delivery Time to other EU Countries:
For the countries listed below, the indicated prices are valid for 1 parcel up to a maximum of 20 kg and a maximum girth of 300 cm. There is no bulky goods surcharge for rods.
If your order consists of more than one parcel, these parcels will be invoiced separately.
- Belgium € 8.99 Euro - Delivery time 2 - 3 business days
- Bulgaria € 11.99 Euro - Delivery time 5 - 6 business days
- Denmark € 8.99 Euro - Delivery time 2 - 3 business days
- Finland € 15.99 Euro - Delivery time 5 - 6 business days
- France € 11.99 Euro - Delivery time 3 - 4 business days
Secure lock in France: Delivery possible only to individuals at private addresses. Make sure to include the phone number; GLS will contact you regarding delivery. Please note that due to this rule, there may be a delay of 3 to 5 days. - Italy € 11.99 Euro - Delivery time 3 - 4 business days
- Croatia € 11.99 Euro - Delivery time 5 - 6 business days
- Luxembourg € 8.99 Euro - Delivery time 2 - 3 business days
- Netherlands € 8.99 Euro - Delivery time 2 - 3 business days
- Poland € 8.99 Euro - Delivery time 3 - 4 business days
- Romania € 11.99 Euro - Delivery time 2 - 3 business days
- Sweden € 15.99 Euro - Delivery time 4 - 5 business days
- Slovakia € 8.99 Euro - Delivery time 2 - 3 business days
- Slovenia € 8.99 Euro - Delivery time 2 - 3 business days
- Czech Republic € 8.99 Euro - Delivery time 2 - 3 business days
- Hungary € 8.99 Euro - Delivery time 2 - 3 business days
For the countries listed below, the indicated prices are only valid for 1 parcel up to a maximum of 5 kg and a maximum girth of 300 cm.
If your order consists of more than one parcel, these parcels will be invoiced separately.
- Estonia € 18.99 - Delivery time 4 - 5 business days
- Greece € 35.99 - Delivery time 5 - 7 business days
- Cyprus € 35.99 - Delivery time 5 - 7 business days
- Ireland € 18.99 - Delivery time 5 - 6 business days
- Latvia € 18.99 - Delivery time 5 - 6 business days
- Lithuania € 18.99 Euro - Delivery time 4 - 5 business days
- Malta € 35.99 Euro - Delivery time 5 - 6 business days
- Portugal € 18.99 Euro - Delivery time 5 - 7 business days
- Spain € 18.99 Euro - Delivery time 5 - 7 business days (Attention: We can only deliver to mainland Spain - no islands!)
Shipping Costs and Delivery Time to Non-EU Countries:
For the countries listed below, the indicated prices are only valid for 1 parcel up to a maximum of 5 kg and a maximum girth of 300 cm. If your order consists of more than one parcel, these parcels will be invoiced separately.
The order will be shipped immediately upon receipt of the invoice amount into our German bank account, subject to availability.
- Norway € 29.90 Euro excluding VAT - Delivery to Norway only from € 80 value of goods; Delivery time 4 - 6 business days
- Liechtenstein € 21.90 Euro excluding VAT - Delivery time 4 - 6 business days
- Switzerland € 24.90 Euro (Due to customs formalities, delivery to Switzerland only from € 80 value of goods; Delivery time 4 - 6 business days). However, please also allow an additional 2 - 4 days for customs clearance in Switzerland.
Goods are invoiced excluding VAT when ordering.
Export costs are already included. Import, customs, and VAT costs will be invoiced to the recipient in Switzerland and must always be paid by the buyer without exception.
A fee of € 14.50 will be charged for the issuance of customs documents.
Information on Calculating Your Delivery Date:
The deadline for your delivery begins with payment in advance on the day after the payment order is issued to the transferring bank or, for other payment methods, on the day after the contract is concluded and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Saturday, Sunday, or a public holiday recognized at the place of delivery, the next working day shall replace such a day.