Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods. In the case of an order for several goods placed as part of a single order and delivered separately, the period begins on the day on which you, or a third party designated by you, took possession of the last goods.
To exercise your right of cancellation, you must inform us
nordfishing77 GmbH
Wirtschaftsstraße 7, 2201 Hagenbrunn, Austria
Tel.: +43 2246 20510 · E-mail: [email protected]
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract. You may use our online cancellation form at https://api.nf77.net/widerruf, which enables the fastest processing; however, you are not obliged to do so.
To meet the cancellation deadline, it is sufficient for you to send the notification of exercising your right of cancellation before the cancellation period has expired.
Processing of Withdrawals and Complaints
For faster processing, we recommend completing and submitting your withdrawal or complaint form in full.
- With a fully completed form: Processing is generally completed within 5–7 business days.
- Without a form or with incomplete information: Processing requires considerably more administrative effort and may take at least 45 business days or longer.
The validity of a withdrawal declared in accordance with statutory requirements is, of course, not affected by not using the form.
Consequences of Cancellation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than within 14 days from the day on which we receive notification of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than within 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods. You organise the return shipment yourself with a shipping service provider of your choice; we do not provide return labels. This also applies if you refuse the parcel upon delivery or do not collect it (refusal of acceptance) after the goods have left our warehouse – in this case, the return transport and storage costs charged to us by the shipping service provider will be deducted from your refund.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties and functionality. In the case of fishing rods, reels, electronic devices (fish finders, bite alarms, wireless bite alarms, batteries) as well as hygiene-sensitive goods (bait, pastes, opened maggot containers), signs of use, removal of sealed films, spooling of reels or activation of batteries regularly lead to a loss in value of 30–100% of the purchase price, which will be deducted from the refund.
Exclusion / Premature Expiry of the Right of Cancellation
The right of cancellation does not apply to contracts
- for the supply of goods that are made to customer specifications or clearly tailored to personal needs (e.g. individually spooled reels, custom-built rods, laser engravings);
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. bait fish, maggot containers, pastes, boilies in vacuum bags);
- for the supply of goods that can spoil quickly or whose expiry date would be exceeded quickly (e.g. live or frozen bait, maggots, worms).
Information on Returning Goods
Return address:
nordfishing77 GmbH
Wirtschaftsstraße 7 / Halle 3
2201 Hagenbrunn, Austria
Contact person for questions: Mr Mayer, +43 2246 20510 extension 37 · [email protected]
Return shipment: Return shipping is at your cost and at your risk. You choose the shipping service provider yourself. We do not offer return labels and do not cover any return shipping costs. We expressly recommend returning the goods with sufficient transport insurance. Parcels sent carriage forward will not be accepted – any additional costs caused by the return shipment will be borne by you.
Please register in advance: Please only return goods that you have previously announced via our cancellation form (https://api.nf77.net/widerruf). We cannot assign unannounced parcels.
Refusal of acceptance / uncollected parcels: If a parcel already delivered to you is refused by you or not collected from the parcel shop within the storage period, this is considered a cancellation after dispatch. The return transport and storage costs charged to us by the carrier will be deducted from your refund.
Free gifts / promotional goods: In the event of a full or partial return that causes the minimum order value of the promotion valid at the time of the order to fall below the required amount, all free items must be returned without exception. Otherwise, the regular recommended retail price of the free items will be deducted from the refund. Shipping costs will be recalculated based on the final order value.