Frequently Asked Questions

Questions about Orders & Customer Account

• Do I need a customer account to order from Angelshop nordfishing77? No, you can also order from us without creating a customer account. Simply check "Do not create a customer account" during the ordering process.

• How can I subscribe & unsubscribe to the nordfishing77 newsletter? Here you can subscribe to the newsletter. You can unsubscribe anytime via a link in the newsletter email.

• What are the benefits of a customer account? In your account under “My Account” you can manage payment methods, billing address, and delivery address. You can also view your orders and create a wish list for a later order.

• What should I do if I forgot my password or want to change it? Before logging in, please click “Forgot password?”.

• How much are the shipping costs? In Austria & Germany: €7.90 flat. For all other countries, separate prices apply. For details please see the shipping information.

• How do I receive a gift at nordfishing77? For each order with prepayment, you can choose a free gift at checkout if your order value is at least €177.77. All further information can be found here.

• How can I redeem a voucher? Simply enter the received code in the shopping cart or before completing the order. The voucher amount will be deducted automatically. If this does not work, please contact us by phone at +43 2246 / 20 510 or by email at [email protected]

• How can I pay? You can find all information about payment options here.

• Can I use an online shop voucher in the store or vice versa? No. An online shop voucher can only be used online, and a store voucher only in stores.

• When can I expect delivery? We ship your order as soon as possible after payment is received. Delivery time depends on the respective country and can be checked here. You can track your package with the tracking number.

• Can I change my order? Your order is immediately processed automatically and therefore cannot be changed. If extremely urgent, please contact us as soon as possible at +43 2246 / 20 510 or [email protected]

• Which shipping company will deliver my package? We ship all our orders with GLS. IMPORTANT INFORMATION: Please check the package for damage before accepting it, or sign with "damaged or with reservation," as transport insurance expires after signing.

• Why didn’t I receive an order confirmation email? The confirmation is an automatic email and may have landed in the spam folder.

• Where can I find the Terms & Conditions (AGB)? You can find our Terms & Conditions here.

• Where can I read more about data protection at nordfishing77? You can find all information about data protection here.

• How does the withdrawal process work at nordfishing77? You can find all information about withdrawal here. The withdrawal form can be found here. Please do not withdraw without prior notice.

• How can I cancel my order? If you want to cancel your order or parts of it, please contact us in writing at [email protected] or directly via our service form. There are no costs for cancellation as long as the order has not been shipped yet.

• How can I exchange an item? For an exchange, please contact us in writing at [email protected]. Please do not return goods without prior notice. IMPORTANT INFORMATION: Please do not withdraw, exchange, or complain about goods from the online shop in a store.

• What should I do if I received the wrong or a defective item? Please contact us in both cases – fill out our complaint form!